Six in ten pensioner homeowners are failing to claim their full entitlement of state benefits losing out on £1,000s

  • 42% of eligible pensioner homeowners are failing to claim any benefits at all
  • An average of £830 a year is being lost by homeowners failing to claim
  • 20% are under-claiming and missing out on £702 extra income each year
  • Report produced by a specialist in retirement products and services, Just Group
  • Lack of awareness, stigma and the complexity of navigating the benefits system cited as reasons for people failing to claim

Advice and support available in York

People may be struggling to manage their budgets as a result of Covid-19. Advice and support is available for residents who are struggling with money and paying bills.

  • The Money Advice Service have up to date information and guidance, Coronavirus and your
    money, to help you plan for the financial impacts of the current situation at or telephone 0800 138 7777.
  • Make sure you’re getting all the help available. Use a free independent benefits calculator to find out what benefits you could get, how to claim and how your benefits will be affected if your circumstances change at
  • Check if you are eligible for Council Tax discounts, Council Tax Support or discretionary Council Tax reduction at
  • Contact one of the advice and support services working across the City or you can telephone City of York Council’s customer service team on 01904 551556.
Organisation Area of support Contact
Local Area Coordinators  

Community care, housing, money, benefits, other issues – for all


01904 554661
CYC Benefits Advisors Benefits – for all 01904 552044
Age UK York  

Benefits, money, community care, housing, other issues – for people state pension age or over


01904 634061

Older Citizens Advocacy – OCAY Benefits, money, community care, housing, other issues – for people age 50 or over  

01904 676200


York Carers Centre Benefits, community care, other issues – for unpaid carers 01904 715490
Independent Age  

Benefits, money, community care, housing, other issues – for older people


0800 319 6789