The Charity Goverance Awards 2020 
Older Citizens Advocacy York were the winners in the – Improving Impact – category for charities with 0-3 paid staff. 
The judges thought OCAY did really well in improving impact measurement as well as its governance, ensuring the board had the skills and information it required to function at its best. Judges praised the determination of trustees to learn more about organisational impact; trustees made sure they had clear pathways and processes to obtain and make use of users’ feedback on services, including things like ‘ease of access’, etc. Judges were also struck by the ability of the organisation to develop well thought-through measurement tools, which have enabled the charity to compare baseline information about clients with post-intervention feedback, and get an overall sense of the change the organisation is affecting for clients as a result. The judges also recognised the ability of trustees to use evidence to support changes in strategy like helping clients with claims for benefits. More specifically, judges noted that trustees have been very effective in using the learning emerging from their work with clients to better understand clients’ unmet needs, and have shaped the organisational strategic priorities and fundraising efforts accordingly. 
It’s an amazing accolade for OCAY to receive this national award and is all thanks to our amazing team of volunteers, trustees and staff. Well done to you all. 
It was a wonderful experience watching the virtual ceremony and for OCAY to win. You can catch up on the excitement using the links below. 
Case study 
I have been helped by the OCAY team on 3 occasions, all of them were to do with NPower, the electricity people. 
On both of the first 2 occassions I neded help I went back many times and the staff who helped me were very polite and helpful. They made many phone calls on my behalf and the second time an Advocate came to my home. This, as I am now 70 yrs old, was very helpful. 
Both problems took a lot longer that I thought was necessary to solve, all because NPower couldn't get my address right and because they would not send me a bill. 
During all this time the team at OCAY were polite and as helpful as they could be, and I know that I would not hesitate to go there again if necessary. 
Case Study 
The Client approached OCAY for support to fill in power of attorney forms. The advocate prepared for the meeting with the client by undertaking research into the power of attorney forms. At the meeting with the client at the OCAY offices, the advocate provided information and explained the process of filling in the forms. The client felt empowered and was now confident enough to fill in the forms for himself and his wife. The client was appreciative of our support and gave very positive feedback. 
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