PRINCIPLES 
The relationship of truth between you, our client, and Older Citizens Advocacy York [OCAY] is an integral aspect of our service. We strive to maintain both your trust and confidence. We know that all client value their privacy, therefore, we will not disclose your personal information to any unless it is required by law or we have your explicit consent to do so. We have never, and we will never, sell personal information. 
 
WHAT WE COLLECT 
OCAY collects and maintains your personal information so we can provide the most effective advocacy service for you. The types and categories of information we collect include: information we receive both verbally and written from you in meetings and upon application to the service (i.e. telephone number, information relevant to the case, risk factors); information that we may receive from third parties with respect to yourself or the case (i.e. correspondence from the Department of Work and Pensions, or the City of York Council). 
 
HOW WE PROTECT 
To fulfil this commitment, OCAY has instituted service-wide procedures and practices to safeguard your information. These include: adopting policies and procedures that put in place physical and electronic safeguards, and limiting access to information so that it is only accessed if absolutely required. It may be necessary for third-party companies who deal with our computer management to access our systems, in this case they are obligated to sign a confidentiality agreement so we can keep your information strictly private. 
 
WHAT HAPPENS NEXT 
Your data will be retained until you cease to be a client of Older Citizens Advocacy York, whereupon all physical and digital data pertaining to the case in question, as well as your own personal data, will be deleted within 7 years. All emails are deleted after 12 months regardless of whether the case is ongoing. 
 
For further information contact Ruth Potter, Charity Manager. Tel. 01904676200 
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