CHANGES TO SERVICE DELIVERY DUE TO CORONAVIRUS  We are sorry to inform you that from Thursday 19th March, we will be working from home. We will still be able to respond to client calls. Please ring the following numbers.  Ruth Potter, Charity Manager: 07715099498  Dan Brittan, Lead Advocate: 07715099500  Kayleigh Fox, Charity Support Assistant: 07715099493  Staff will take your call and find out if we can provide support via the phone or letter. It is likely that support with many issues such as benefits can continue to be provided in this way. Staff have remote access to all our systems and will be able to help with the completion of online forms etc.  If support can be provided in this way, then the client will be added to the waiting list as usual, for a volunteer to work with the client over the phone or by sending information through the post.   Volunteers will be able to continue to support existing clients by phone or letter and take new cases, where support can be provided over the phone or by letter.  Urgent cases will be dealt with by the Lead Advocate through phone contact or signposted if necessary.   If support cannot be provided at this time, then an explanation will be given to explain why they will need to wait until the office reopens. These clients will be placed on the waiting list so that details are kept and contacted as soon as the full service is resumed.   OCAY welcomes new Chair of Trustees 

Susan Hannon MCIPD was elected Chair of Trustees on 11th March. Susan has a broad range of in-depth HR experience over 30 years including experience as UK HR Director and European Talent Development for a Global HiTech Multinational. Susan Hannon commented: “OCAY’s free, independent service helps hundreds of older and often vulnerable people every year to get their voice heard regarding matters affecting them. Our committed Advocate Volunteers provide support and information, particularly in the areas of benefits, housing, health and social care. I am delighted to be taking over as Chair of the Board and want to thank my predecessor Rachel Totton for all the time and commitment she has given to OCAY. I hope we can continue to build the solid foundations on which the charity has grown over many years by an exceptional team of staff, supporters, volunteers and trustees.” 

Our Drop Ins  

Our drop ins have been cancelled due to the coronavirus outbreak.  
Please ring us if you need help.  
Click here to donate to OCAY. Every penny counts. Don't forget to gift aid your donation if you pay tax. 

 Great News - OCAY have achieved CARER FRIENDLY STATUS with York Carer's Centre!  

We have been awarded Investors in Volunteers. 

We have been awarded  the Armed Forces Covenant Employer Recognition Bronze Award. 

'Gay, Old and Out' 

'Gay, Old and Out': Meet the people who paved the way for LGBT rights. It has been a long hard fight to secure acceptance for the LGBT community, and the older people who fought the fight often get overlooked and forgotten. Watch here 

Office Hours 

Our office opening hours are 10am to 3pm Monday to Thursday and 10am to 2pm on Friday. 


Are you a resident of the City of York and aged 50 or over? 
Are you a resident of the City of York and aged 50 or over? 
OCAY may be able to help you by providing an advocate. This is someone who will work in partnership with you and help you to speak up for yourself. 
Our advocacy service is free, confidential and independent. Our advocates will listen to what you want and act on your behalf at all times. We put people first and treat everyone equally. 


Our free and independent advocacy service is available for all residents of York aged over 50 who feel they need our help. 
Our promotional video shows more of the impact our service has on peoples' lives. 
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