We have upwards of 39 committed and skilled volunteers, including volunteer advocates, Friends of OCAY and trustees, and a team of 3 dedicated members of staff.
The majority of our advocacy is delivered through volunteers, supported by staff with qualifications in advocacy. Our advocates provide free support to more than 300 people annually.
We believe that volunteers should gain skills and satisfaction from working with OCAY, and offer ongoing training and development for all our volunteers and staff.
We aim to have a positive impact on the lives of our clients, and seek feedback from clients to help us know what works and what needs improving.
We aim to be rigorous in evaluating our own work, with an eye to giving the best service we can to the older people of York. Independent evaluations suggest that OCAY’s work is effective and highly appreciated by its clients and the wider community in York.
We are committed to confidentiality and equality of opportunity in our work.