Impact Reports and Updates

The intention of this longer-term impact survey is for it to be carried out every 6 months or so as an ongoing measure of how our clients are viewing our services, and to highlight any areas of improvement.

This was the third long-term impact survey we had conducted since the start of 2022. Two previous surveys were held in 2022. A sample of thirty clients were selected at random to be interviewed.

All the cases had been closed between four and 12 months before the interviews took place. Four volunteers agreed to use the script to undertake the survey over the telephone in July 2023. The volunteers who carried out the survey had not worked with the clients previously.