Last year we decided to undertake a pilot survey to help us to understand the longer term impact our advocacy service had on older people who have worked with us. The report attached sets out how we did this and what clients said about our service. We want to thank the team of volunteers who undertook the survey and the clients who participated. We have a valuable insight into the impact of our service on the lives of older people and a wonderful tool to help with service improvement. Longer term Impact Report June 2021